Shipping policy

Delivery information

Welcome to Delgeo Bike. To ensure the fastest possible delivery and the best possible service, we dispatch our products exclusively from our central warehouses in Germany and Poland.

We supply goods to the European market (the EU) and markets such as North America, so you will not be required to pay any customs duties.

1. Delivery Areas and Costs

Delivery is free within our service area.

Distribution Centre Target region Processing time Delivery time (after dispatch) Delivery charges
US Warehouse All US cities, not include affiliated islands, military management zones, Alaska, Hawaii and Puerto Rico. 1-3 Business Days 5-10 Business Days free
EU Warehouse All European Union Countries except Malta, Cyprus and Sassari(Italy). 1-3 Business Days 5-10 Business Days free

*Delivery times may vary depending on the region and local infrastructure.

2. Order Process

The total time taken to receive your goods is as follows:
Total delivery time = processing time + dispatch time.

  • Processing time (1–3 working days): Once your order has been received, your e-bike will undergo a final quality check, be securely packed and handed over to the delivery provider (e.g. DHL, DPD, UPS or a freight forwarder).

  • Delivery time (5–10 working days): As soon as the parcel leaves one of our warehouses in Germany or Poland, you will receive a dispatch confirmation.

3. Parcel tracking

Once your order has been dispatched, you will automatically receive an email containing your tracking number. Please note that it may take up to 24 hours for the status to be updated by the courier.

4. Important delivery information

  • No deliveries to parcel collection points: Due to the size of e-bike parcels, delivery to parcel collection points or post office boxes is unfortunately not possible.

  • Accessibility: Please ensure that your telephone number is entered correctly when placing your order so that the courier can contact you to arrange a delivery time, if necessary.

5. Pre-sale (Pre-order)

Products marked as ‘Pre-order’ have an extended processing time. You can find the estimated dispatch date on the relevant product page.

6. Help with queries

If you have any questions about your parcel, our customer service team will be happy to help. Please quote your order number so that we can assist you promptly.