URLIFE T5

Free gifts and accessories will be shipped separately from the e-bike. While your e-bike ships from our European warehouse, all accessories and free gifts will be shipped from our warehouse in China. Delivery for these items typically takes about 10-15 business days. We appreciate your patience. Should you have any questions, please feel free to contact our customer support team at support@delgeobike.com. We will respond promptly on business days. At DelgeoBike, we always put our customers first and strive to provide you with a completely satisfying shopping experience.

If you have questions about pre-sales inquiries, order cancellations, shipping details, or product recommendations, please contact our dedicated pre-sales team at: support@delgeobike.com If you have already received your e-bike and require assistance or have after-sales service questions, our support team is happy to help you at: support@delgeobike.com For partnerships, collaborations, or marketing-related inquiries, please contact our marketing department at: marketing@delgeobike.com To ensure we can assist you as quickly and efficiently as possible, we kindly ask you to select the appropriate email address based on the nature of your inquiry. Our teams are committed to providing you with friendly, fast, and helpful support to make your DelgeoBike experience smooth and enjoyable.

Yes! You can easily check the status of your order via our tracking page. Simply enter your order number and the email address you used when placing the order to view the current shipping information. Should any problems arise or if you have questions about your shipment, you can always contact our customer service team at support@delgeobike.com. We are happy to help you and ensure that your order arrives smoothly.

All DelgeoBike e-bikes and separately purchased accessories come with a one-year repair warranty from the date of delivery, covering manufacturing defects. This warranty does not extend to wear-and-tear parts such as tires, brake pads, chains, cables, grips, or purely cosmetic damage. Used or modified bicycles, as well as complimentary items included with your order, are excluded from the warranty. For additional security, we have partnered with "Xcotton Shipping Protection" – a paid shipping insurance service offered to you during checkout on our official website. This protection covers packages that are lost, misdelivered, arrive incomplete, or are damaged in transit; claims are processed directly through Xcotton. You can review the full terms and conditions here. Furthermore, DelgeoBike offers extended warranty packages via Xcotton that cover accidental damage and other product defects – including a one-time battery replacement for natural capacity degradation. Packages are available for 1, 2, or 3 years and can be purchased within 60 days of the original order. Detailed information on the extended protection services can be found here. To claim warranty services for manufacturing defects, please briefly photograph or film the issue and send the material along with your order number via email to support@delgeobike.com. For shipping-related issues or insurance claims, please contact Xcotton directly at support@xcottons.com. Thanks to this combination of the standard one-year warranty, optional shipping protection, and extended insurance services, your Fafrees e-bike is protected against both manufacturing defects and unforeseen incidents – for a safe and worry-free riding experience.

You will receive an email notification once your order has been shipped, keeping you informed every step of the way. If you wish to cancel your order before it ships, please contact our customer service at support@delgeobike.com. We will do our best to process your cancellation promptly, before shipping occurs.