Widerrufsrecht

At Delgeo Bike, your satisfaction is our top priority. We offer a clear and transparent return policy so you can enjoy your e-bike experience with peace of mind.

1. Return Period

If you're not satisfied with your order, you have the right to return it within 30 days of receiving the merchandise, without giving a reason.

2. Order Cancellation

• Before Shipping: You can cancel your order free of charge at any time before it is dispatched. If you request a cancellation within 48 hours of placing your order and the goods have not yet been dispatched, we will refund 100 per cent of the purchase price.

• Processing time: We usually process your order within 1 to 3 working days. Once the goods have been handed over to our logistics partner, the order is considered to have been dispatched.

• Cancellation after 48 hours (before dispatch): In this case, we charge a 5% processing fee.

3. Conditions for a return

For a return to be accepted, the item must meet the following conditions:

• The item is unused, unassembled and in its original condition.

• All labels, tools and accessories are included.

• This item is still in its original packaging and has been properly packed for transport.

• A special feature of E-Bikes: The e-bike must not have been assembled. For safety and resale reasons, unboxed or already assembled bikes are excluded from the 30-day voluntary return policy, unless there is a technical fault.

4. Return address

IMPORTANT: Please ensure you contact us at support@delgeobike.com before making any return. Do not send any goods to the return address on the parcel without prior notification.

Our central returns address in the EU:

C/O Delgeo Bike

Logistics VC - Warehouse

Street: Duńska 19

PLZ: 91-204

City: Łódź

Land: Polen (Poland)

5. Return procedure

1. Please contact us at support@delgeobike.com.

2. Please provide your order number, the reason for the return and photos of the item in its packaging.

3. Once we have checked the item, we will send you a confirmation of receipt of the return.

4. The refund will be processed once we have received and inspected the goods at our warehouse.

6. Return delivery charges

• Caused by Delgeo Bike: If goods are delivered in a faulty, incorrect or incomplete condition, we will cover the costs of returning or replacing them.

• Caused by the customer (cancellation): If you wish to return the goods for personal reasons (e.g. you do not like them), you will be responsible for the direct costs of the return. Due to their size (bulky goods), these costs can be considerable in the case of e-bikes.

7. Refund amounts and fees

Order status	Condition	Refund amount
Cancellation within 48 hours	Before dispatch	100% Refund
Cancellation after 48 hours	Before dispatch	95% (5% processing fee)
Dispatched, but refused	Delivery refused / Incorrect address	70% (less delivery costs + 15% restocking fee + other charges)
Delivered (within 30 days)	Unopened and in its original, undamaged packaging	80% (less 15% restocking charge + 5% fee)

8. Processing time for refunds

As soon as we have received and checked your return, we will process the refund within 1–2 working days.

• PayPal: Credit note within 48 hours.

• Credit card: Between 2 and 5 working days, depending on the bank.