FAQs

Please read our FAQs page to find out more.

How long will it take to receive my order?

We offer free shipping to various countries and regions from different warehouses with processing times ranging from 1-2 business days and delivery times varying from 7-10 business days. Some products may have longer processing times. 

Contact support@delgeo.com for after-sales questions.

How do I return a product?

Items must be returned within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How long will it take to receive my refund?

The processing time for the refunds is 1-2 business days after receiving the returned items.

Do I need to assemble the e-bike/e-scooter when it arrives?​

No. All our e-bikes and e-scooters come ​85%–95% pre-assembled​ for easy setup. The remaining assembly only takes ​5–20 minutes​ to complete.

How do you guarantee that your E-bikes are brand-new and genuine?

We guarantee 100% factory-direct shipping of brand-new, zero-mileage e-bikes. We allow you to inspect the E-bike upon delivery; if it is not genuine, you may refuse delivery without any conditions.

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Customer Reviews

Overall rating: 4.9 / 5 from 7 reviews.

They really took me by surprise. There were no minor issues when I received the item. Before buying, I'd asked them about the safety of the battery, and they were very patient in answering my questions. That's why I decided to place the order, and I was even more satisfied when it arrived – and the price was reasonable too.

Headlight is bright enough for unlit country roads. Night riding feels completely safe.

The digital display shows all the info I need at a glance.

The USB charging port keeps my phone powered during long rides. Such a thoughtful feature!

I've taken this on light trails that would stop most e-bikes. Handles beautifully!

You'll know the quality of their products the moment you receive them; the packaging is exactly the same as what I'd seen on YouTube before, and they even promise a full refund if the item isn't brand new and genuine, so there's no need to worry about checking the goods. I was able to get on the e-bike I'd been after without a hitch, and best of all, it was much cheaper than the price on the official website.

The sleek black design looks professional and attracts compliments everywhere.