FAQs

Please read our FAQs page to find out more.

How long will it take to receive my order?

We offer free shipping to various countries and regions from different warehouses with processing times ranging from 1-2 business days and delivery times varying from 7-10 business days. Some products may have longer processing times. 

Contact support@delgeo.com for after-sales questions.

How do I return a product?

Items must be returned within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How long will it take to receive my refund?

The processing time for the refunds is 1-2 business days after receiving the returned items.

Do I need to assemble the e-bike/e-scooter when it arrives?​

No. All our e-bikes and e-scooters come ​85%–95% pre-assembled​ for easy setup. The remaining assembly only takes ​5–20 minutes​ to complete.

How do you guarantee that your E-bikes are brand-new and genuine?

We guarantee 100% factory-direct shipping of brand-new, zero-mileage e-bikes. We allow you to inspect the E-bike upon delivery; if it is not genuine, you may refuse delivery without any conditions.

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